Terms of Service

About These Terms

These Terms of Service ("Terms") govern your use of this website at mirkovonhein.com ("the Site") and any services, bookings, or engagements arranged through it. By accessing the Site or engaging any of the services described here, you agree to be bound by these Terms.

These Terms apply to all visitors, clients, sponsors, and any other persons who access or use the Site or its associated services. If you do not agree to these Terms, please discontinue use of the Site.

These Terms should be read alongside our Privacy Policy, which sets out how we handle your personal data.

Who We Are

This Site is owned and operated by Von Hein Consulting Limited ("we", "us", "our"), a private limited company registered in England and Wales.

Services

This Site facilitates three categories of service:

• Cost-effectiveness modelling and decision-analytical modelling — building and adapting global health economic models for pharmaceutical companies and HEOR organisations.
• HEOR and market access consulting — advisory, analytical, and strategic consulting for pharmaceutical companies operating primarily in UK/Ireland and German markets.
• Sponsorship and advertising — B2B sponsorship packages for pharma-adjacent companies seeking to reach health economics and market access audiences via YouTube, podcast, newsletter, and LinkedIn.

Initial contact for consulting and modelling services is made through the enquiry form at mirkovonhein.com/contact or by booking a free Discovery Call. All project work is subject to a separate written engagement letter or statement of work, which takes precedence over these Terms in the event of any conflict.

Bookings & Cancellation Policy

Two booking types are available through our TidyCal scheduling platform:

• Free Discovery Call (30 minutes) — a no-obligation scoping conversation. Cancellation or rescheduling at any time is welcome with no penalty.
• Expert Advisory Session (60 minutes, £750) — a paid, focused advisory session. Payment is processed at the time of booking via Stripe.

The following cancellation terms apply to the Expert Advisory Session:

To cancel or reschedule, please use the link in your booking confirmation email or contact us directly at [email protected].

In the unlikely event that we need to cancel a confirmed Expert Advisory Session, we will provide a full refund and endeavour to offer an alternative date at short notice.

Course & Digital Product Purchases

This section applies when you buy an online course or other digital product from us (for example, the HEOR Fundamentals course), as distinct from the advisory bookings in section 4 and the project work in section 6.

Prices, VAT and invoicing. Course prices are shown in pounds sterling (GBP) and, unless stated otherwise, are exclusive of VAT. Where VAT applies, it is calculated and added at checkout according to your location; business customers in the EU may enter a valid VAT number where reverse-charge applies. Payment is processed securely by Stripe, and a VAT invoice is issued automatically on payment.

Your right to cancel (consumers). If you are a consumer buying at a distance, you have a statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, running from the day after your purchase. Where you ask us to begin supplying digital course content or access within that 14-day period, you agree that you lose the right to cancel once access has begun — you confirm this at checkout. Business customers are not covered by these consumer cancellation rights.

Product-specific terms. Individual courses may have their own terms and refund policy, which apply in addition to this section. In particular, the HEOR Fundamentals course is governed by its HEOR Fundamentals Terms & Refund Policy. Where a course's specific terms conflict with this section, the course-specific terms apply for that course.

Your statutory rights under the Consumer Rights Act 2015 are unaffected: digital content must be as described and of satisfactory quality, and you keep the remedies the law provides if it is faulty or not as described.

Consulting Engagements

All project-based consulting and modelling work is governed by a separate written engagement letter or statement of work ("SOW") agreed between the parties prior to commencement. That document will set out the scope of work, deliverables, timeline, fees, payment terms, and any other project-specific terms.

In the absence of a signed SOW, no project work will commence. Submission of an enquiry form or booking a Discovery Call does not constitute a contractual obligation on either party.

Standard payment terms for project work are:

• Invoices are issued in British pounds sterling (GBP) unless otherwise agreed.
• Payment is due within 30 days of the invoice date unless the SOW specifies otherwise.
• We reserve the right to suspend work on outstanding deliverables where invoices remain unpaid beyond the agreed payment terms.

All intellectual property in deliverables created for a client will transfer to the client upon receipt of full payment, unless the SOW specifies a different arrangement.

Sponsorship & Advertising

Sponsorship and advertising engagements are governed by a separate written sponsorship agreement, which will specify deliverables, timelines, fees, content approval processes, and any platform-specific requirements.

The following applies to all sponsorship arrangements:

• All sponsored content will be clearly labelled as such in accordance with ASA guidelines and platform policies (YouTube, LinkedIn, podcast platforms).
• We retain full editorial independence. Sponsors may review sponsored content prior to publication and request factual corrections, but may not direct or alter editorial opinion.
• Sponsorship does not imply endorsement of a product beyond the scope of the content delivered.
• Payment is due in advance of content production unless otherwise agreed in writing.

Rates and package details are available on the Services page. All engagements are subject to our capacity and editorial fit assessment.

Content & Educational Disclaimer

This Site hosts a significant body of educational content, including the Pharma Glossary, YouTube videos (accessible via this Site), podcast episodes, and the Pharma Radar newsletter. This content is produced for informational and educational purposes only.

Whilst we take reasonable care to ensure that all content is accurate and up to date at the time of publication, the fields of health economics, HTA policy, and pharmaceutical regulation change frequently. We make no warranty, express or implied, as to the accuracy, completeness, or currency of any content on this Site.

We are not responsible for any loss or damage arising from reliance on content published on this Site.

Intellectual Property

All content on this Site — including but not limited to text, glossary definitions, audio recordings, illustrations, graphics, video scripts, podcast episodes, and newsletter issues — is owned by or licensed to Mirko von Hein and is protected by copyright and other intellectual property laws.

You are permitted to:

• View and access content on this Site for personal, non-commercial, educational purposes.
• Share links to individual pages or glossary terms.
• Quote brief excerpts with clear attribution to Mirko von Hein and a link back to the source URL.

You are not permitted to:

• Reproduce, republish, or redistribute substantial portions of any content without prior written permission.
• Use glossary content, audio recordings, or artwork in commercial products, training datasets, or AI training purposes without a separate written licence.
• Scrape or systematically download content from this Site by automated means.
• Remove or alter any copyright notices or attribution from content.

To request permission for any use not covered above, please contact [email protected].

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability to you in connection with any consulting or advisory service shall not exceed the fees actually paid by you for that specific service.
• We shall not be liable for any indirect, consequential, special, or incidental loss, including loss of profit, loss of revenue, loss of data, or reputational damage, even if we have been advised of the possibility of such losses.
• We shall not be liable for any loss arising from your use of, or reliance on, any educational or informational content on this Site.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

Third-Party Links & Platforms

This Site contains links to third-party platforms including YouTube, Spotify, Apple Podcasts, Beehiiv (Pharma Radar newsletter), TidyCal, Discord, LinkedIn, and others. These links are provided for convenience only.

We have no control over the content or practices of third-party platforms, and we are not responsible for their content, privacy practices, or terms of service. Your use of any linked platform is subject to that platform's own terms.

The presence of a link on this Site does not imply our endorsement of the linked platform or its content beyond what is explicitly stated.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. Updated Terms will be published on this page with a revised "last updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

Material changes — such as changes to cancellation policy or limitation of liability — will be communicated to active clients directly.

Contact

If you have any questions about these Terms, or wish to request permissions not covered here, please get in touch:

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.